We want every package that arrives at your door to feel like a little burst of tail‑wagging joy. Because we partner with trusted third‑party suppliers to bring you adorable, practical pet products, our return process works a bit differently than traditional retail. This page explains how returns, refunds, and replacements work so you always feel informed and supported.

💛 Return Window

• You may request a return within 30 days of delivery.
• For damaged, defective, or incorrect items, please contact us within 14 days so we can help quickly.
• To start a return, email wildangels@wildangelsstore.com with your order number and photos/videos of the issue.

📦 When Returns Are Accepted

Items must meet the following conditions:

• Unused, unworn, and in original packaging
• Clear photo or video proof of the issue
• The issue matches what you describe (wrong item, damaged, defective, etc.)

Once approved, we’ll guide you through the next steps with care.

🚫 Items That Cannot Be Returned

Due to hygiene and supplier restrictions, the following are not eligible for return:

• Used pet products (beds, bowls, grooming tools, toys, harnesses, leashes, etc.)
• Opened pet beds or items that have been in contact with pets
• Clearance or final‑sale items
• Returns due to buyer’s remorse, wrong size, or change of mind
• Personalized or custom items (if applicable)

If you’re unsure about an item before ordering, feel free to reach out.

🐶 Damaged, Defective, or Incorrect Orders

If something arrives less than perfect, we’ll make it right.

Email wildangels@wildangelsstore.com within 14 days with photos or video showing the issue. After review, we may offer:

• A free replacement
• A full refund
• A partial refund if the item is still usable

Most of the time, you won’t need to ship the item back — our suppliers often allow photo‑verified resolutions.

🔄 Exchanges

Because our items ship directly from suppliers, we cannot process traditional exchanges.

If you need a different size or color, you may request a refund (if eligible) and place a new order.

💵 Refund Timing

Once your return or issue is approved:

• Refunds are issued to your original payment method
• Processing typically takes 3–7 business days, depending on your bank
• If a physical return is required, the refund is issued after the supplier confirms receipt

🚚 Return Shipping

• If the issue is our fault (damaged, defective, incorrect), we cover return shipping.
• If the return is due to customer reasons (wrong size, changed mind), return shipping is the customer’s responsibility, if the supplier accepts the return.
• Many suppliers do not accept returns for buyer’s remorse, so refunds may not be available in those cases.

📧 How to Start a Return

Email wildangels@wildangelsstore.com with:

• Your order number
• A short description of the issue
• Photos or video showing the problem
• Whether you prefer a refund or replacement

We’ll reply within 24–48 hours with next steps.